ASUS ROG G751JY - Hardware FAQs

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Hardware FAQs

1.

A black dot, or sometimes a colored dot, appears onscreen

when I turn on the Notebook PC. What should I do?
Although these dots normally appear onscreen, they will not

affect your system. If the incident continues and subsequently

affects system performance, consult an authorized ASUS service

center.

2.

My display panel has an uneven color and brightness. How

can I fix this?
The color and brightness of your display panel may be affected

by the angle and current position of your Notebook PC. The

brightness and color tone of your Notebook PC may also vary per

model. You may use the function keys or the display settings in

your operating system to adjust the appearance of your display

panel.

3.

How can I maximize my Notebook PC ‘s battery life?
You can try doing any of the following suggestions:

Use the function keys to adjust the display brightness.

If you are not using any Wi-Fi connection, switch your

system into Airplane mode.

Disconnect unused USB devices.

Close unused applications, especially those that take up too

much system memory.

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Notebook PC E-Manual

4.

My battery charge indicator does not light up. What’s wrong?

Check whether the power adapter or battery pack is

attached correctly. You may also disconnect the power

adapter or battery pack, wait for a minute, then reconnect

them again to the power outlet and Notebook PC.

If the problem still exists, contact your local ASUS service

center for assistance.

5.

Why is my touchpad not working?

Press

to enable your touchpad.

Check if ASUS Smart Gesture has been set to disable the

touchpad when connecting an external pointing device.

6.

When I play audio and video files, why can’t I hear any sound

from my Notebook PC’s audio speakers?
You can try doing any of the following suggestions:

Press

to turn up the speaker volume.

Check if your speakers were set to mute.

Check if a headphone jack is connected to your Notebook

PC and remove it.

7.

What should I do if my Notebook PC’s power adapter gets lost

or my battery stops working?

Contact your local ASUS service center for assistance.

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Notebook PC E-Manual

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8.

Why does audio still come out from my Notebook PC’s audio

speakers even if I already connected my headphone into the

right jack port?

Go to Control Panel > Hardware and Sound then access Audio

Manager to configure the settings.

9.

My Notebook PC cannot do keystrokes correctly because my

cursor keeps on moving. What should I do?
Make sure that nothing accidentally touches or presses on your

touchpad while you type on the keyboard. You can also disable

your touchpad by pressing

.

10. My Notebook PC’s touchpad is not working. What should I

do?
You can try doing any of the following suggestions:

Check if ASUS Smart Gesture is set to disable touchpad by

connecting an external pointing device to your Notebook

PC. If yes, disable this function.

Press

.

11. Instead of showing letters, pressing the “U”, “I”, and “O” keys

on my keyboard displays numbers. How can I change this?

Press the

key or

(on selected models)

on your Notebook PC to turn off this feature and use the said keys

for inputting letters.

12. How do I know that my system is running?

Press and hold the power button for about two (2) seconds until

the power button’s LED indicator blinks five times and the camera

LED indicator blinks once.

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Notebook PC E-Manual